I am 64 years old. I have been bringing my vehicles to Koons of Manassas for about 15 years. When I arrive at your service area, I am treated very respectfully and very kind. Jeff Miller has been my service manager for 15 years. You know that I am very, very pleased with the care Jeff gives me. I have also gotten to know Kevin Hall and Joe Atkins very well. They also treat me with respect and kindness. The only way I would take my vehicle to a different Koons service would be in an emergency. I know that I will be treated very respectively and very kind.
Jose - thank you for taking the time to write about your experience at our dealership. All of us at Joyce Koons Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
I took vehicle in for an oil change and to repair the front brakes on Friday, February 8th. Two days later, February 10th while driving my car more than 100 miles away from home the vehicle engine powered down and the stability track light came on. I had to have the vehicle towed back to the dealer. Now I’m being told there is a fuel pump issue in which it cost more than $1200 to repair. I search the Internet and found that the stability track issue has been a widespread problem for all GM/Buick vehicles vis-a-vis the Lemon Law.I have noticed that after having my vehicle serviced at Joyce Koons something else always occurs with the vehicle causing even greater financial hardship in repairs I now notice this happens too often and on many occasions after having to take my car to the same dealer Joyce Koons. I took my vehicle and you have a headlight repaired I was told that I would have to prepare the whole kit in order for it to work nevertheless I was sold a lightbulb for over 100 almost $200 and the lightbulb never worked in fact it was the wrong lightbulbs. As it relates to the current issue I found out that there is a warranty on the vehicle to repair the item that needs to be repaired but they I am being told that it was from a previous the previous owner - the warranty is still valid for my vehicle but I’m being told I can’t use it. The warranty is held by Joyce Koons. I would think that warranties are transferred what’s the vehicle is sold but I’m told by Joyce Koons who owns the warranty that it is not transferable. I will never deal with this dealer again once I get my car back.
Anna Piemonte- thank you for taking the time to write about your experience at our dealership. All of us at Joyce Koons Buick GMC pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
I was given a complete estimate of the work to be done, and because it would take more than a day the dealership offered a loaner vehicle, which I greatly appreciated when I actually had the work done. Finally, the actual total for the work was right in line with the estimate.
Barton - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
I checked in online and was told to use the kiosk when I arrived, the questions on the online check-in were not the same as the kiosk. Once you fill out the on-line check-in it should transfer to the kiosk. It appeared my service representative was new and wasn't getting a lot of help. I purchased windshield wipers on-line and asked it they could install them, he said he wasn't sure and would have to check. After about 90 minutes I noticed my truck was parked in front of the service center, 20 minutes later I walked up to the desk and I waited, after awhile I was handed my paperwork and told the keys were in the truck. The windows were open and the truck wasn't washed, the new windshield wipers were installed. So that may not sound bad however we purchased our GMC Acadia before the GMC Denali from Koons and our service experience has been excellent. This was the first time my vehicle was parked in front of the service center windows down, handed my paperwork and told my keys where in the vehicle that was unwashed. So the service took a long time, the service representative was impersonal and you set my expectation level on how you deliver a car after service.
Thank you for your feedback and we apologize that we did not meet your expectations. We want to look into your situation and discuss options to correct any mistakes. Please contact us at your earliest convenience so we can work on a solution.
Koons has been our trusted auto dealership for almost 30 years. Our auto purchases and their repairs have been accomplished at Koons ... we always know we'll be treated warmly and fairly each time. This is especially important as our daughters now trust in Koons to keep them safely on the road. Our service manager Jeff Miller is one of the family!
Hello, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Joyce Koons Buick GMC!