The folks you have working the front desk lack fundamental customer service skills. My husband and I observed Matt speaking to another customer in a condescending tone. It was shocking. We noticed the service manager sits right next to this area and has his door open, would suggest he listen in on a few conversations and provide coaching. Being polite and using manners will go a long way.
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Joyce Koons Buick GMC
I had my standard 7500 mile oil change performed, and this dealership continues to provide the best service in the region. Like most other automobile service providers, they could have attempted to strongly recommend additional, unnecessary services but they did not. I drive over 30 miles to had my car serviced here and it's worth every mile.
Wendy, we sincerely appreciate your feedback. Each employee is a valued member of the Joyce Koons Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
John, we sincerely appreciate your feedback. Each employee is a valued member of the Joyce Koons Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Joyce Koons Buick GMC, we value our customers and we look forward to seeing you on your next visit.
David, we sincerely appreciate your feedback. Each employee is a valued member of the Joyce Koons Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
The process of replacing and programming my trucks ECM (the computer) took an hour to accomplish and all seems well. However, this was the 2nd time trying as I have an older truck and the ECM's are refurbished units. During the previous week, I had taken off work early for my ECM appointment and waited for 2 1/2 hours in the customer lounge with no word on status only to be told it didn't work, they would have to get another unit and that someone would call me. Also I do not understand the $50 Shop Supplies fee I paid when the fee for the tech should have covered all aspects.
We would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Thank you for your feedback and we apologize that we did not meet your expectations. We want to look into your situation and discuss options to correct any mistakes. Please contact us at your earliest convenience so we can work on a solution.
Unfortunately my experience was not great....beginning with the fact our extended warranty was not registered, the repairs that my vehicle was brought in for have not been resolved and are in fact worse, not to mention that you didn’t bother to put the molding back around the sunroof, left dirty rags in my vehicle, and I had to clean the interior from all the greasy finger prints. I am so excited to have to bring my vehicle back in to have everything looked at again.
Tyson, we're sorry to hear that your experience was not as you had hoped it would be. Your feedback will help us ensure that this experience doesn't happen again and we would like to make things right. Please contact our team so we can learn more details and discuss options.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Joyce Koons Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Hi Robin, thank you for taking the time to leave a review for us at Joyce Koons Buick GMC. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!