My sister and I always bring our vehicles to Koons of Manassas even though we live in Falls Church. We are both over 60 years old. The reason we continue to have our service done at Koons of Manassas is because we are treated with respect and kindness.
Like the dealership and they do good work, but the last two times I have been there they have failed to tell me when my vehicle was ready and I had to inquire only to find out it had been ready for 15 minutes to an hour.
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Joyce Koons Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
As usual, the service department was pleasant, efficient and thorough. We have used Koons GM service department for all our car repairs for 16 years and have never had a problem. Simply excellent service.
Susan, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Joyce Koons Buick GMC, we value our customers and we look forward to seeing you soon.
I have lifetime free oil changes. Apparently the service dept does not track it. So I had to remind them that it should be free and it took about 5 min to get it taken care of. Otherwise I would ya e been charged $100.
Got a simple oil change and tire rotation. Wrong bill pulled and almost paid $100 more than cost. Now see oil in the driveway...seems enough oil was spilled on frame that it is still dripping. This is too much drama for simple service.
Thank you for taking the time to write about your visit. It is wonderful to hear that our staff at Joyce Koons Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
My sales consultant Joel was great to work with. He was laid back, not pushy, took time to answer my many questions, and didn't try any mind games. He was there to facilitate my decision, not force it. He directed me on a thorough test drive and encouraged me to have fun and get to know the car... not like some dealerships that only let you take a 5 minute drive around the block. Finalizing the sale was easy and relatively quick.
Andrew Snyder, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Joyce Koons Buick GMC, we value our customers and we look forward to seeing you again soon.