When I purchased my vehicle, I was given free oil changes and inspection for as long as we owned the vehicle. We came in for the inspection and was told it would fail due to the brakes. After l declined having them serviced, I sat in the waiting room for 30 min before I asked the technician to go see where my car was. He seemed annoyed to have to get up and check. Why would it take 40 minutes to get the vehicle back after a person declines service? Then I came back a couple days later, with my brakes fixed. Nobody addressed me when I entered the service area. I finally just walked into the waiting room and an hour later I saw my car drive passed and parked in the front of the building. Again in that hour nobody came in to let me know they were inspecting my car. And nobody came to let me know my car was ready. What is the purpose of offering a free service if the technicians are rude and annoyed you are using it?
Service advisor added products without my permission (BG) and charged me for it, didn’t tell me about a $50 shop supply charge, not sure why it’s not in your $115 hourly rate, he did not tell me about $20 in brake fluid for the flush he convinced me I needed and stated it was $110 and he had a coupon but it was $115 and I saw no coupon. Overall, be honest, don’t hide fees and under estimate costs. I expect a truthful advisor, failed to receive one. Same guy I used to deal with at Dudley Martin Chevy, which is why I left that place, then you hired him, he never changed.
Great Service as usual. As my Service Advisor, Mr. Jeff Miller continues to provide sound advice in making recommendations on the Service my vehicle requires. He is always professional and courteous. Trust is important in any good relationship. I trust Jeff and therefore I am comfortable with him as my advisor and is why I take my vehicle to Koons in Manassas.
Jaime- thank you for taking the time to write about your experience at our dealership. All of us at Joyce Koons Buick GMC pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!