Jeff Miller always goes above and beyond. He is definitely an asset to your organization. Although i went in for an oil change and had to do a minor repair Jeff was quick to explain the issue. He also got me a loaner car so i would not have to wait.
As always, I am very pleased with Koons. Tyson Farina is awesome! He always takes very good care of me and my car. His promotion was well deserved and I will continue coming to Koons as long as he is there!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Joyce Koons Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Joyce Koons Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
While happy with the maintenance itself, I have two complaints. 1). Even though the gentleman at the service desk knew I was physically waiting in the lounge, he opted to call my phone, which he had an incorrect number to instead of coming to the lounge and letting me know my car was ready. 2). After servicing, while leaving the dealership I noticed some type of liquid on my center counsel arm rest, and when I whipped it with a tissue it appeared black like some type of oil.
Steven, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
We are disappointed to hear that you did not have a more positive experience with us at Joyce Koons Buick GMC. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (703) 794-2596. We look forward to hearing from you.
Only dealership in va to identify the problem, address it, provide me a loaner, and keep me posted during the entire process. It's too bad gmc sucks and i have to trade this lemon in because i will miss coming to this dealership.
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment. Feel free to reach out to us if you need anything. Have a wonderful day.
I have been getting my car serviced at Koon's for over a year.......when I first started going to Koon's I was told my oil changes would be no charge --- and since that time, I have not been charged for an oil change. This time when I went into for an oil change, everything was completed and the service writer.......Jesse told me the amount would be whatever it was. I told him that I was told that I would not pay for oil changes........and he could see that I had not been charged for them in the past. He did take off the charge but he seemed put out with me! Like it was my fault that I had not been charged for the oil change in the past! So, something needs to be settled on this................am I going to be charged or not? I have brought my car there for quite a while ----- it was a service writer who told me the first time I was there that the oil changes would be no charge. I havent had any other work done on my car at any other location. So what is going on?????
Janet, thank you for taking the time to write about your experience at our dealership. All of us at Joyce Koons Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Tara, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
Kestutis, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
John, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Joyce Koons Buick GMC. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!