As usual, I went to get my vehicle serviced, I stated what I had under warranty, they told me I was wrong. Then called later to tell me I was correct. I am rarely greeted with pleasantries or a smile. I have purchased 2 vehicles at this location & I���m pretty sure I���m done with it.
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
I was told they patched my tire, but the next morning I had not only a flat tire but a screw still in the tire. The technician on Sunday could not find a patch in the tire, not only that but the screw that was still in the tire was too close to the sidewall for repair and I had to buy a new tire. Thank god nothing bad happened to me between Saturday and Sunday while I was driving around with the bad tire.
Thank you for bringing this issue to our attention. Open lines of communication with our customers are critical in improving our customer service, and we would like to learn more about your experience. Please contact our team at your earliest convenience so that we can work together to come to an understanding. We look forward to hearing from you.
Wife went in to get a tire with a slow leak fixed. Tire had an extra small screw in it. Someone determined tire could not be repaired and told here she needed a new tire. Sounds like a dealership move take advantage of the female. I'm surprised they didn't try to sell her a matching set. Will not be back. AMEN
We strive for 100% customer satisfaction and we're sorry to hear that your recent visit did not meet your expectations. Your feedback will help us ensure that this experience doesn't happen again and we would like the opportunity to resolve this matter to your satisfaction. Please contact our team so we can discuss options with you.
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you're ever in need of more help, please let us know!
Bryant Burrill was very helpful in getting my car serviced. I had more repairs done that I had planned, was given a loan car to drive home and then when I car was repaired they brought my car to my home and took the loaner back.
First - my truck was returned in two days and all issues had been taken care of. The GMC rep, Nick, was very helpful and took time to explain things to me. He also responded to texts in a timely manner. He was knowledgeable, helpful and honest to me. An excellent rep. The fact that you fixed my truck fines me very thankful. The part I find fault with is the cost of wiper blades and the amount charged to reset the battery to a proper position. The cost of the two items was over $120.00. In my opinion, a little too much, but I did pay since I had asked that all items be repaired. And it was my fault the battery was incorrectly installed! I understand the cost of the mechanics time. I just disagree with the amount charged for such a small task!! Lesson learned on my part.
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future. We are always more than happy to assist you if anything else comes up. Take care!
Our Service Advisor, Jessie, for GMC, is great. Always helpful, courteous and responsive to our needs and concerns. We have been customers of Joyce Koons Honda, Buick, and GMC for both purchases and service since 2006.
I was able to get a same-day appointment at my preferred time, and I got in and out in less than 90 minutes. I recently bought a new Chevy Colorado down the street at Bomnin, I realized I'd hot the 5k mark and wanted my first service set up, called them, they were unable to see me that day, called Koons, got right in, Bryant reminded me that any GM service can do warranty work, so I'll stick with Koons for all the scheduled and routine service.
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. If you have any further questions, please give us a call. We're always happy to help!
Our team works hard to make sure every guest feels confident in the customer service they received. We are happy to hear that you enjoyed your visit! We're here to help, so please let us know if there's anything else we can do for you. Thank you again for the great review!
I came for an inspection sticker and the service advisor was very nice. I went into the sales department to look at the new Encore the salesperson could care less. Today I traded that Enclave in on a new Mazda CX 5 .
Hi, we're happy you found our staff to be so supportive during your experience here at Joyce Koons Buick GMC. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Nick was the employee who helped me during my visit. I made it very clear i was there for an oil change, tire rotation and state inspection. He then proceeded to talk about how i will probably have ���issues��� turning in my truck at the end of my lease if i dont do more service on my truck. He said ���the mechanic will look at your truck and ill let you know if there is anything wrong with it.��� My truck is a 2019 with 23k miles on it...there should be nothing wrong with my truck. He called me before my service was complete, beat around the bush, asked me if i had allergies, told me there was wear on my tires, but did not offer any real issues or solutions to ���maintanence��� with my truck. Instead of asking me a personal question about if i have allergies, a better sales person would say something like ���hey the mechanic noticed your cabin filter was dirty, i suggest changing it out���....talked about wear on my tires, offered no solutions on how to make it better. I was already there for a tire rotation. He kept going on and on and i said i was not sure what he was trying to get at, and then got very defensive with me and said ���well if you dont want to take good care of your car then we will just do the service you came here for and ill call you when its done.��� Horrible customer service and not a good salesman. I will not be coming back to your dealership for service.
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.