Good service overall on this trip. I really like having my service done here. However, this time I had a oil change and tire rotation and immediately had a TPMS error. Obviously, the tire pressure setting is different from front to rear and it just wasn't changed. No time to go back until weekend.
Got very good service as I usually do. Found out that Kevin and Tyson who use to be my service mangers are no longer at the Buick service center but Clark Speaker took very good care of my car and was very friendly and informative. Many Thanks.
My only concern is that my advisor was off one day while my vehicle was being serviced. I was not told that he was off and I had been trying to get in touch with him to see if my car was ready to be picked up.
I brought my Canyon on 3/26 to have continuing problems looked at. The mechanic could not “duplicate” the problems. On my previous visit, the mechanic saw the drivers window problem when I and the service writer were standing there. He said he reset something by holding the button down. If it continued again, the window regulator would have to be replaced. Apparently, he did not document that. I also gave video of the issue. The second problem was blue smoke coming out of the exhaust after sitting for a couple days. I even offered to let the truck stay, but would need something to drive. I repeat, the truck would have to sit fir 2 days. It’s not going to puff out blue smoke prior to that, so he could not duplicate the issue with the truck sitting there a couple hours. I also wrote this down making my appointment but still had to repeat it to the service writer. Why?
On behalf of everyone at Joyce Koons Buick GMC, we apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened in our service department. Please contact us at your earliest convenience so we can resolve your concerns.
Was met by service advisor and immediately he began to process and confirm the reason for my visit. Ushered to waiting room and waited until he advised that the car would be kept over night. Provided loaner car and my car was ready when they promised.