Left instructions for car to be taken to mechanic shop for a/c work when body work was done. Car went into body shop on 9/5. Body shop called to say the were done on Friday 9/27, and stated they saw note to take car to mechanic shop. Asked for status updates 4 or 5 times across the following Monday and Tuesday with no response until Wednesday, when mech shop said they hadn't received the car from the body shop. Once mechanic shop took control, all seemed to go much smoother. Only took 1 day to get mechanic work done, so I should've had my car back monday, not Thursday. Between the body work, which was covered by insurance, and mechanic work, I steered around $12000 to Koons. I expected better.
Gregory, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.