Cynthia E
CLIFTON, VA | 2013 GMC 1500 YukonMay 28, 2023
Nick my service writer is a no nonsense, smart, kind and understanding individual. He treats me with the utmost respect and listens to my concerns. The tech's do a very good job, and I feel treated very fairly at this establishment.
Response from Joyce Koons Buick GMC
May 31, 2023Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Jonathon W
CENTREVILLE, VA | 2021 GMC 1500 SierraMay 17, 2023
Extremely helpful and great service!
Response from Joyce Koons Buick GMC
May 19, 2023Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
William D
MANASSAS, VA | 2021 GMC TerrainApril 24, 2023
I had a problem with the sunroof on my Terrain under warranty and had no problems getting it taken care of. Great experience with the service department and was explained on every part of the repair.
Response from Joyce Koons Buick GMC
April 27, 2023Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
Christopher M
MANASSAS, VA | 2023 Buick Encore GXApril 17, 2023
Great vehicles and even better customer service!!
Response from Joyce Koons Buick GMC
April 19, 2023Congratulations on your new vehicle! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for leaving us this response! Have a nice day!
Samuel B
ACCOKEEK, MD | 2023 GMC 1500 SierraMarch 27, 2023
I asked my sales rep Steve about the Kicker system after purchasing my truck, and he put things in motion. I received a call from Jeff in service asking if I was still interested in the Kicker system; most definitely was my answer. He (Jeff) set up the appointment, and the rest is history. I arrive to have the Kicker system install on the said date. Installation went very well, so thanks to Jeff and the service department for a great experience.
Response from Joyce Koons Buick GMC
March 28, 2023Hi, we really appreciate your positive review! We're looking forward to your next visit with us!
Jorgan M
BROADWAY, VA | 2022 Chevrolet Silverado 1500 LTDMarch 7, 2023
Nick Agrella and the service team in the service department are parallel to none. Probably the best customer service I have received anywhere.
Response from Joyce Koons Buick GMC
March 10, 2023Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Barry B
MANASSAS, VA | 2015 Buick EncoreFebruary 20, 2023
Very customer oriented. Flawless
Response from Joyce Koons Buick GMC
February 21, 2023Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
Albert K
GAINESVILLE, VA | 2019 Buick EncoreFebruary 6, 2023
They picked up my car and took it in for service. Everything went very smoothly. Thank you.
Response from Joyce Koons Buick GMC
February 7, 2023Hi there! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
Darryl C
DUMFRIES, VA | 2011 GMC 3500HD SierraJanuary 16, 2023
You guys are the best, especially my Service Advisor (Jeff) and Diesel Mechanic (Taylor). Jeff was very accommodating and Taylor knows my truck better than I do. That may not say much about my knowledge, but it means a lot to me to know my truck was left in their hands. The reason I keep coming back to you is solely because of your number 1 service advisor and the best mechanic I have ever experienced, GMC, please thank Jeff and Taylor on my behalf. Thank you GMC.
Response from Joyce Koons Buick GMC
January 17, 2023Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Brett P
FAIRFAX, VA | 2019 Chevrolet 1500 SilveradoDecember 5, 2022
Nick was very helpful with the services requested. Only negative was my tire pressure was about 10PSI low on all tires after they were mounted at GMC.
Response from Joyce Koons Buick GMC
December 12, 2022Thank you for providing this feedback about your experience. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience.