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  • Alfredo M

    Chantilly, VA | 2023 GMC Sierra 1500
    Confirmed Service Review
    January 2, 2026
    Delanta Alves provided great service. He was professional, courteous, knowledgeable, and expedient.

    Response from Joyce Koons Buick GMC

    January 3, 2026
    Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

  • James G

    OAKTON, VA | 2017 Buick LaCrosse
    Confirmed Service Review
    January 1, 2026
    In and out.

    Response from Joyce Koons Buick GMC

    January 2, 2026
    Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!

  • Charles F

    Gainesville, VA | 2018 Buick Enclave
    Confirmed Service Review
    December 31, 2025
    It was fine.

    Response from Joyce Koons Buick GMC

    January 1, 2026
    We appreciate you taking the time to share your feedback! It’s great to hear your experience went smoothly, and we hope to make your next visit even better.

  • Thomas R

    Manassas, VA | 2024 GMC Sierra 1500
    Confirmed Service Review
    December 16, 2025
    The young lady took care of everything in a timely manner. Perfect.

    Response from Joyce Koons Buick GMC

    December 17, 2025
    Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience We're looking forward to your next visit with us!

  • Robert M

    Charlottesville, VA | 2026 GMC Yukon
    Confirmed Sales Review
    November 30, 2025
    Steve Hughes was a great sales person

    Response from Joyce Koons Buick GMC

    December 1, 2025
    Hello, we're happy to hear you had a great experience with our staff! We sincerely value your business and look forward to your next visit. Take care!

  • Joseph W

    Centreville, VA | 2025 GMC Sierra 1500
    Confirmed Service Review
    November 25, 2025
    Work completed quickly while I waited.

    Response from Joyce Koons Buick GMC

    November 26, 2025
    Thank you for your concise and positive feedback! We’re glad your service was completed quickly and efficiently while you waited. Wishing every future visit feels just as smooth and convenient.

  • Michael K

    Woodbridge, VA | 2024 GMC Yukon
    Confirmed Service Review
    October 26, 2025
    Great experience. Service rep greeted me upn arrival and vehicle was serviced in a timely manner.

    Response from Joyce Koons Buick GMC

    October 27, 2025
    Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

  • Kevin C

    GAINESVILLE, VA | 2023 GMC Terrain
    Confirmed Service Review
    October 1, 2025
    I scheduled my oil change the same day and you got me in....and it was done in an hour or so.

    Response from Joyce Koons Buick GMC

    October 2, 2025
    We’re glad we could get you in the same day and complete your oil change so quickly! Providing fast, efficient service is exactly what we aim for, and we’ll continue making every visit smooth and hassle-free.

  • Nicole D

    Reston, VA | 2025 Buick Envista
    Confirmed Service Review
    August 25, 2025
    Customer service was atrocious. Actual service was timely, but the man who checked me in was incredibly condescending and rude (stating they were very busy as if I was a burden even though I had an appointment, treated me as though I was stupid when I asked why I was signing a completely blank I-pad with zero explanation as to what I was signing for, said that customers don’t ask when the service is “free”). If I hadn’t already purchased the several thousand dollar service package, I would never return to this service center.

    Response from Joyce Koons Buick GMC

    August 26, 2025
    Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.

  • Moonseong O

    Ashburn, VA | 2025 Buick Encore GX
    Confirmed Sales Review
    August 1, 2025
    Positive

    Response from Joyce Koons Buick GMC

    August 2, 2025
    Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!